At ThoughtShift we are committed to ensuring and protecting your privacy at any time you are on our website or communicate electronically with our personnel.

Our Privacy, Cookie & Data Protection Policy is contained below and provides a detailed explanation as to how we may use your personal information provided to us or any we collect through legal means.

Updates of our Privacy, Cookie & Data Protection Policy are completed frequently, thus you should peruse this Policy habitually.

General Website Usage

When you use the ThoughtShift website we use an online tracking tool called Google Analytics 4 and Iubenda Consent Management Platform with advanced privacy controls. No personal data will be collected if you reject cookies. If you consent to cookies, certain personal data may be collected on an aggregated basis, such as your approximate location, the device you are visiting our site on and the browser you are visiting our site on. No other personal data will be collected.

This is for the purpose of being able to understand how people use our website and identify where there might be areas that we could improve your experience on our website. The data is provided purely if consent is provided for analytical and reporting purposes. It is in our Legitimate Interest as a business to collect this data about how people use our website if Consent is provided. The personal data defined above related to each visit to our website will be stored securely in our Google Analytics account for up to 38 months after your visit and then permanently deleted.

We Use Cookies

Cookies are small files which are stored on a user’s device. We use cookies to provide you with essential website functions, analyse website performance and to personalise your experience through relevant content and ads. If appropriate consent is provided by you, we also share information about your use of our site with our analytics, advertising and social media partners.

By law states we can store cookies on your device if they are strictly necessary for the operation of this site, but we need your explicit consent for other types of cookies such as analytics or marketing.

You can at any time change or withdraw your consent below using the Iubenda Consent Management.

Cookies we use on this site

Strictly necessary cookies

These cookies are essential so that you can move around the website and use its features. Without these cookies services you have asked for cannot be provided. These cookies cannot be turned off.

Analytics cookies

Analytics cookies help us to understand how visitors interact with our website by collecting and reporting usage information. These cookies can be turned off or on below.

Marketing cookies

Marketing cookies are used to track visitors across third party websites with the purpose of displaying ads to provide a more relevant and engaging experience for the individual user. If you opt out of storing this type of cookie you may still see ads, they might just not be as relevant. These cookies can be turned off or on below through the Iubenda Consent Management Platform Control System, available via the key shaped icon in the bottom right hand corner of the screen.

Submitting a Form

Contact Forms

When you submit our full contact form, or the mini contact forms across the site, all the data you include is shared with our Commercial Team at ThoughtShift. It will be stored in our CRM system, ZoHo, and used to contact you in relation to the information that you have provided. This data will be stored for up to 2 years and then permanently deleted.

If you consent to receive the ThoughtShift email marketing then your name and email address will also be added to our email marketing software MailChimp. It will be stored securely and used solely to send you ThoughtShift email newsletters. You will have the right to unsubscribe from the email list and the right to delete yourself from our email database at the bottom of every email you receive.

Job Application Form

When you submit our job application form all the data you provide is shared with our HR Team at ThoughtShift. It will be stored in our system, SharePoint, and reviewed by the most appropriate Department Heads for the position you have applied for. If appropriate your contact details will be used for the recruitment process. Your details will be stored for up to 6 months as standard for these purposes. If we believe there is mutual benefit to storing your details for longer than 6 months we will ask for your consent to do so.

If you consent to receive the ThoughtShift Guest List email newsletter then your name and email address will also be added to our email marketing software MailChimp. It will be stored securely and used solely to send you ThoughtShift email newsletters. You will have the right to unsubscribe from the email list and the right to delete yourself from our email database at the bottom of every email you receive.

Newsletter Sign-Up

When you sign up to the ThoughtShift Guest List email newsletter your email address is added straight into our email marketing software MailChimp. It will be stored securely and used solely to send you ThoughtShift email newsletters. You will have the right to unsubscribe from the email list and the right to delete yourself from our email database at the bottom of every email you receive.

Legal Basis for Data Storage under GDPR

ThoughtShift Ltd minimises data storage wherever possible. Under our GDPR obligations, our legal basis for personal data storage is under “Consent” and “Contract” to enable ThoughtShift Ltd to deliver a contractual service or due to consent to data processing to provide a quotation in the context of a potential contract.

Who Can Access or Process Your Personal Data?

The personal data specified above can be accessed and processed by the following parties:

• ThoughtShift Ltd employees
• Google Analytics
• Google Ads
• Facebook
• ZoHo
• MailChimp
• Xero

Data Processing Outside of the EU

The data processors identified above may store the data we hold on you in servers outside of the EU. This is the only context in which your personal data will be shared outside of the EU. Our agreements with these data processors include clauses pertaining to the General Data Protection Regulation as we are based within the EU and your rights, as outlined below, will be honoured.

Your Rights

In regards to the storage and processing of your personal data, as specified above, you have the right to:

• Withdraw your consent for us to store and process your data in whatever context you provided your consent for us to do so
• Request that we delete all personal data that we hold on you
• Request access to the personal data that we hold on you
• Object to processing of the personal data that we hold on you

If you would like to exercise any of these rights please contact us via hello@thoughtshift.co.uk. Please state your request clearly in the Subject Line of the email.

Your email will go to the Commercial Team who will pass it on to the most relevant Data Protection Officer. We will respond to your request within 30 days of receipt.

Data Protection Agreement

We are committed to our users’ rights to privacy and we are in full support of efforts to ensure your protection online.

Users and external parties can request to receive a legal agreement between us, promising the protection of all personal data that we collect and store. Please email hello@thoughtshift.co.uk to request our Data Protection Agreement.

Data Retention & Deletion Policy

ThoughtShift Ltd regularly performs reviews of all data stored and retains data for a period of up to 2 years. Following the data retention period if the personal data is no longer required to be processed under our GDPR obligations, personal data is permanently deleted or anonymised.

Third Party Links

Links might be discovered on our site that belong to third parties. Any third party website on our site has a privacy policy. You should check their terms. We do not accept liability or responsibility for their privacy policies, based on our lack of control over these third party links.

Contact Us

ThoughtShift Ltd, ThoughtShift Ltd, Maritime House, Basin Road North, Brighton & Hove, East Sussex, BN41 1WR, UK

Send us a message

Telephone: 0203 929 2037

Email: hello@thoughtshift.co.uk